Refund policy
Return Policy
At MerryGrinchhhh, we want you to be completely satisfied with your purchase. If you are not satisfied with your order, you may be eligible to return it under the conditions below.
Return Eligibility
To be eligible for a return:
-
The item must be unused and in the same condition in which you received it.
-
The item must be in its original packaging, where applicable.
-
The return request must be made within 30 days of receiving your order.
-
Proof of purchase or your order number may be required.
Items that are used, damaged, altered, or returned without their original packaging may not be eligible for a refund.
How to Request a Return
To request a return, please contact us at:
Email: support.merrygrinchhhh@gmail.com
Please include your order number and a brief explanation of the reason for your return. Our support team will provide you with the return instructions if your request is approved.
Please do not send your purchase back before contacting us and receiving return instructions.
Return Shipping
Unless the item is defective, damaged, or the wrong item was received, the customer is responsible for the cost of return shipping.
If the return is due to an error on our part, such as receiving a defective or incorrect item, please contact us so we can assist you.
Refunds
Once your returned item is received and inspected, we will notify you whether your refund has been approved.
If approved, the refund will be issued to your original payment method. Please allow your payment provider additional processing time for the refund to appear in your account.
Damaged or Incorrect Items
If you receive an item that is damaged, defective, or different from what you ordered, please contact us at support.merrygrinchhhh@gmail.com as soon as possible. Please include your order number and photos of the item so we can review the issue and provide an appropriate solution.
Non-Returnable Items
Certain items may not be eligible for return, including items that have been used, damaged after delivery, or otherwise do not meet the return conditions described above.
If you are unsure whether your order qualifies for a return, please contact us before sending the item back.
Contact Us
For any questions regarding returns, please contact us at: